The 2014 Jeep Cherokee transmission problems have been a significant issue for many owners, leading to a class-action lawsuit over shifting performance. If you own or are considering buying this model, understanding these issues is crucial for making informed decisions. This article will walk you through the common problems, their causes, and what you can do about them.
2014 Jeep Cherokee Transmission Problems
The 2014 Jeep Cherokee came with a nine-speed automatic transmission that was supposed to improve fuel economy and smooth shifting. However, many drivers experienced rough shifting, hesitation, and even sudden loss of power. These problems weren’t just annoying; they raised safety concerns and led to legal action. The class-action lawsuit alleged that Jeep knew about the defects but didn’t fix them properly.
Common Symptoms Of Transmission Issues
If you own a 2014 Cherokee, you might notice several warning signs. The most common symptoms include jerking when accelerating, delayed engagement when shifting from park to drive, and unexpected gear changes. Some drivers also report a loud clunking noise when the transmission shifts.
- Jerking or shuddering during acceleration
- Hesitation when you press the gas pedal
- Transmission slipping out of gear
- Check engine light coming on
- Vehicle stalling or refusing to move
These symptoms can appear suddenly or develop over time. Many owners report that the problems start around 30,000 to 50,000 miles, but some experience them much earlier.
Why The Transmission Fails
The 2014 Cherokee uses a ZF 9HP nine-speed transmission, which was a new design at the time. The main issues stem from software calibration problems and mechanical flaws. The transmission control module often misinterprets driving conditions, causing rough shifts. Additionally, some internal components like the valve body and solenoids are prone to failure.
Another factor is the transmission fluid. Some Cherokees left the factory with low fluid levels, which leads to overheating and premature wear. The fluid itself can also degrade faster than expected, causing sludge buildup in the valve body.
Software Calibration Issues
The transmission software was poorly programmed from the start. It often hunts for gears, especially at low speeds, causing a jerky ride. Jeep released several software updates over the years, but many owners say the fixes only partially helped.
Mechanical Defects
Mechanical problems include faulty shift solenoids, worn clutch packs, and a weak torque converter. These parts can fail without warning, leaving you stranded. The valve body, which controls fluid flow, is also a common failure point.
Class-Action Lawsuit And Recalls
The transmission problems led to a major class-action lawsuit filed in 2017. The lawsuit claimed that Jeep violated consumer protection laws by selling vehicles with known defects. It also alleged that Jeep refused to cover repairs under warranty for many owners.
In 2019, Jeep settled the lawsuit for an undisclosed amount. The settlement included extended warranty coverage for certain transmission components and reimbursement for some out-of-pocket repairs. However, not all owners were eligible, and the settlement didn’t fix the underlying issues.
Recalls And Technical Service Bulletins
Jeep issued several recalls and technical service bulletins (TSBs) for the 2014 Cherokee transmission. These include:
- Recall N23: Updated transmission software and replaced the transmission oil cooler
- Recall P60: Replaced the transmission oil cooler and updated software again
- TSB 21-001-14: Addressed harsh shifting and delayed engagement
- TSB 21-002-14: Fixed transmission fluid leaks
Despite these efforts, many owners still experience problems after the fixes. Some have had multiple transmission replacements, only to face the same issues again.
How To Diagnose Transmission Problems
If you suspect your Cherokee has transmission issues, start by checking the fluid level and condition. Low or burnt-smelling fluid is a red flag. You can also scan the vehicle for diagnostic trouble codes (DTCs) using an OBD-II scanner. Common codes include P0868 (low transmission fluid pressure) and P1776 (solenoid performance).
Pay attention to how the car drives. Does it hesitate when you accelerate from a stop? Does it jerk when shifting between gears? Keep a log of when these symptoms occur, as this can help a mechanic diagnose the problem.
DIY Checks You Can Do
Before taking your Cherokee to a shop, try these simple checks:
- Check the transmission fluid level with the engine running and at operating temperature
- Look for leaks under the vehicle, especially near the transmission pan
- Listen for unusual noises like whining or grinding
- Test the transmission in different driving modes (if equipped)
These checks won’t fix the problem, but they can give you a better idea of what’s wrong.
Repair Options And Costs
Fixing the 2014 Cherokee transmission can be expensive. A simple software update might cost $100 to $200 at a dealership. However, if mechanical parts are damaged, you could be looking at $2,000 to $5,000 for a rebuild or replacement.
Software Updates
The first step is usually a software update. Dealerships can reflash the transmission control module with the latest calibration. This often improves shifting but doesn’t always fix underlying mechanical issues.
Transmission Flush And Fluid Change
If the fluid is contaminated or low, a flush and refill might help. This costs around $200 to $400. However, if the transmission has already suffered damage, a flush won’t solve the problem.
Valve Body Replacement
The valve body is a common failure point. Replacing it costs $800 to $1,500, including labor. This can fix harsh shifting and hesitation in many cases.
Full Transmission Replacement
In severe cases, the entire transmission needs to be replaced. A remanufactured unit costs $3,000 to $5,000, plus labor. Some owners have had to replace their transmissions multiple times.
Preventative Maintenance Tips
While the 2014 Cherokee transmission has inherent flaws, proper maintenance can extend its life. Here are some tips:
- Change the transmission fluid every 30,000 to 40,000 miles
- Use only Mopar-approved transmission fluid
- Avoid aggressive driving, especially when the transmission is cold
- Have the software updated at a dealership if you haven’t already
- Watch for recalls and TSBs and get them applied promptly
Regular maintenance won’t guarantee a problem-free transmission, but it can reduce the risk of sudden failure.
Owner Experiences And Community Advice
Many owners have shared their stories online. Some have had success after multiple repairs, while others have given up and sold their Cherokees. Common advice from forums includes:
- Join online communities like Jeep Cherokee forums for support
- Keep all repair records in case you need to file a claim
- Consider an extended warranty if you plan to keep the vehicle
- If your transmission fails, push for a replacement rather than a repair
Some owners also recommend installing an aftermarket transmission cooler to reduce heat buildup, which can prolong the transmission’s life.
Is The 2014 Cherokee Still Worth Buying?
Given the widespread transmission problems, buying a 2014 Cherokee is risky. If you find one at a very low price, factor in the potential cost of repairs. Some owners have had good experiences after the transmission was replaced with a newer unit, but others continue to face issues.
If you’re set on buying one, get a pre-purchase inspection from a mechanic who knows these transmissions. Check the vehicle’s service history for any transmission-related repairs or recalls. Also, test drive it thoroughly, including stop-and-go traffic and highway driving.
Frequently Asked Questions
What Years Of Jeep Cherokee Have Transmission Problems?
The 2014 and 2015 models are most affected, but some 2016 and 2017 models also have issues. The 2014 model year is the worst due to the new nine-speed transmission design.
Can I Fix The 2014 Jeep Cherokee Transmission Myself?
Basic maintenance like fluid changes is doable, but internal repairs require special tools and knowledge. Most owners should leave complex repairs to professionals.
How Much Does It Cost To Replace A 2014 Jeep Cherokee Transmission?
A full replacement costs between $3,000 and $5,000 for a remanufactured unit, plus labor. Dealerships may charge more.
Does The 2014 Jeep Cherokee Transmission Have A Recall?
Yes, there were recalls for software updates and transmission oil cooler replacements. Check with a dealer using your VIN to see if yours was done.
What Is The Best Fix For 2014 Jeep Cherokee Transmission Problems?
Many owners find that a combination of software updates and valve body replacement works best. In severe cases, a full transmission replacement is the only solution.
Final Thoughts On The 2014 Cherokee Transmission
The 2014 Jeep Cherokee transmission problems are well-documented and frustrating for owners. While some fixes exist, the underlying design flaws mean that many vehicles will continue to have issues. If you own one, stay on top of maintenance and be prepared for potential repairs. If you’re considering buying one, proceed with caution and budget for possible transmission work.
Remember, you are not alone in dealing with these problems. The class-action lawsuit and online communities show that many owners have faced the same challenges. With careful management, you can minimize the impact of these transmission issues on your driving experience.