Bob Moore Chrysler Dodge Jeep Ram reviews show a dealership that excels in service but often struggles with sales. Customers frequently mention the friendly staff in the repair shop. However, many feel pressured during the car buying process.
This article breaks down real customer experiences. We look at what makes Bob Moore stand out and where they fall short. You will get honest insights to help you decide if this dealership is right for you.
Bob Moore Chrysler Dodge Jeep Ram Reviews
Bob Moore Chrysler Dodge Jeep Ram has been serving the Oklahoma City area for years. They sell new and used vehicles from popular brands. Their service center handles everything from oil changes to major repairs.
Online ratings vary widely across different platforms. Google Reviews show a mix of 4-star and 1-star comments. The dealership has a 3.8 average rating on Google at the time of writing. Yelp and DealerRater tell a similar story.
What Customers Love About The Service Department
The service department gets the most praise in Bob Moore Chrysler Dodge Jeep Ram reviews. Customers say the technicians are skilled and honest. Many mention that repairs are done right the first time.
Here are common positive points from service reviews:
- Fast turnaround times for routine maintenance
- Clear explanations of needed repairs
- Competitive pricing compared to other dealers
- Friendly service advisors who listen
- Loaner cars available for longer jobs
One customer wrote that their Jeep Grand Cherokee had a transmission issue. The service team diagnosed it quickly and had it fixed in two days. They even washed the car before returning it.
Another reviewer said the oil change process is smooth. You can schedule online and they stick to the appointment time. Waiting area is clean with free coffee and wifi.
Common Complaints About The Sales Process
The sales side gets more negative feedback. Many Bob Moore Chrysler Dodge Jeep Ram reviews mention high pressure tactics. Customers say they felt rushed into decisions.
Here are frequent complaints from buyers:
- Pushy salespeople who dont take no for an answer
- Hidden fees added at the last minute
- Long wait times during the negotiation process
- Disagreements over trade-in values
- Difficulty getting a straight answer on pricing
One customer shared a story about looking at a Ram 1500. The salesperson kept pushing add-ons like rust proofing and extended warranties. The price jumped by thousands before they could leave.
Another review mentioned bait-and-switch tactics. The advertised price online was different from the lot price. The sales manager refused to honor the internet deal.
New Car Buying Experience At Bob Moore
Buying a new car from Bob Moore has its ups and downs. The inventory is usually good, especially for Jeep Wranglers and Ram trucks. You can find many trim levels and colors on the lot.
Steps in the new car buying process:
- Browse inventory online or visit the lot
- Test drive with a salesperson
- Negotiate price in the sales office
- Review financing options with the F&I manager
- Sign paperwork and take delivery
Customers who did their research before coming in had better experiences. They knew the fair market value and held their ground. Those who went in unprepared often paid more than expected.
The financing department gets mixed reviews. Some customers got good rates through Chrysler Capital. Others said the finance manager pushed unnecessary products like gap insurance and paint protection.
Used Car Inventory And Pricing
The used car lot at Bob Moore has a wide selection. You can find older models with high mileage or newer certified pre-owned vehicles. Prices tend to be slightly above market average.
What to check when buying used at Bob Moore:
- Vehicle history report from Carfax or AutoCheck
- Independent mechanic inspection before purchase
- Compare prices with similar cars on CarGurus or Autotrader
- Ask about remaining factory warranty
- Test drive for at least 20 minutes
One review mentioned a used Jeep Cherokee that had a check engine light. The sales team said it was just a loose gas cap. The buyer found out later it needed a new oxygen sensor.
Another customer had a good experience with a certified pre-owned Ram 2500. The truck was clean and came with a bumper-to-bumper warranty. They felt the price was fair for the condition.
Service And Repair Quality
Bob Moore Chrysler Dodge Jeep Ram reviews consistently highlight the service department as the best part of the dealership. The technicians are factory-trained on Chrysler, Dodge, Jeep, and Ram vehicles. This means they know the common issues with each brand.
Services offered at the dealership:
- Oil changes and filter replacements
- Tire rotations and alignments
- Brake inspections and replacements
- Engine diagnostics and repairs
- Transmission service and rebuilds
- Air conditioning repair
- Warranty and recall work
Customers appreciate that the service advisors explain things in plain language. They show you the worn parts and explain why replacement is needed. No one likes feeling upsold on unnecessary work.
One review mentioned a Dodge Durango with a weird noise from the front end. The technician found a loose suspension bolt and tightened it. No charge for the diagnosis, just a small labor fee.
Another customer had a major engine repair on a Jeep Compass. The work was covered under the powertrain warranty. The service team handled all the paperwork with Chrysler directly.
Customer Service And Communication
Communication is a mixed bag at Bob Moore. The service advisors are generally responsive. They call you with updates and explain any additional work needed. Salespeople, on the other hand, can be harder to reach.
Tips for better communication with the dealership:
- Ask for the service advisors direct line
- Get everything in writing, including quotes
- Request email confirmations for appointments
- Follow up in person if phone calls go unanswered
- Use the online chat feature on their website
One customer said the salesperson stopped returning calls after the test drive. They had to go back to the dealership to get a price quote. This is a common frustration in many Bob Moore Chrysler Dodge Jeep Ram reviews.
Another reviewer had a better experience with the service department. They called about a recall notice and got an appointment within a week. The repair was done in one day with no issues.
Financing And Warranty Options
The finance department at Bob Moore offers several options. You can finance through Chrysler Capital or third-party lenders. Rates depend on your credit score and the vehicle you choose.
Warranty options available:
- Factory warranty on new cars (3 years/36,000 miles bumper-to-bumper)
- Powertrain warranty (5 years/60,000 miles)
- Certified pre-owned warranty (7 years/100,000 miles)
- Extended service contracts from Mopar
- Third-party warranty plans
Customers who financed through Chrysler Capital got competitive rates. Those with good credit reported rates around 3-5% for new cars. Used car rates were higher, typically 5-8%.
One review mentioned the finance manager tried to sell a $3,000 extended warranty. The customer declined and later bought a cheaper plan online. This is a common tactic at many dealerships, not just Bob Moore.
Another customer said the paperwork process took over an hour. There were multiple documents to sign and the finance manager explained each one slowly. Some people appreciate this thoroughness, others find it tedious.
Location And Facilities
Bob Moore Chrysler Dodge Jeep Ram is located in Oklahoma City. The dealership has a large showroom and a separate service drive. The lot is well-organized with cars grouped by brand.
Facility features:
- Spacious waiting area with comfortable seating
- Complimentary snacks and drinks
- Free wifi for customers
- Childrens play area
- Clean restrooms
- Parts department for DIY repairs
The dealership is easy to find off the interstate. Parking is plentiful, even on busy Saturdays. The service drive has a covered drop-off area for bad weather.
One review mentioned the waiting area was crowded during a weekday morning. They had to stand for 10 minutes before a seat opened up. This seems to be rare, as most customers find the facilities adequate.
Online Experience And Website Usability
The Bob Moore website is functional but not the best. You can search inventory by make, model, and price range. The site also shows service specials and appointment scheduling.
What works well on the website:
- Easy to find current inventory
- Clear pricing on most vehicles
- Online service scheduling
- Trade-in value estimator
- Finance application portal
What could be improved:
- Slow page loading times
- Some vehicles lack detailed photos
- Filter options could be more specific
- Mobile version is clunky
- Chat feature sometimes unavailable
One customer said they found a car online and called to confirm availability. The salesperson said it was still on the lot. When they arrived, the car had been sold an hour earlier. This happens more often than it should.
Another reviewer liked the online service scheduling. They booked an oil change for the next day and got a confirmation email. The process was smooth and the appointment started on time.
Comparison With Other Dealerships
Bob Moore competes with other Chrysler, Dodge, Jeep, and Ram dealers in the area. Ferguson Chrysler Dodge Jeep Ram is a main competitor. Customers compare the two often in online reviews.
How Bob Moore stacks up:
- Service department: Better than average
- Sales experience: Below average
- Inventory: Good selection
- Pricing: Slightly above market
- Customer service: Inconsistent
One customer said they went to Ferguson first but got a better trade-in offer at Bob Moore. Another said the opposite. It really depends on the salesperson and the day.
For service work, Bob Moore seems to have an edge. Their technicians are well-regarded and the wait times are reasonable. Ferguson gets similar service reviews but has a smaller facility.
Tips For A Better Experience At Bob Moore
If you decide to visit Bob Moore, preparation is key. Knowing what to expect can save you time and money. Here are practical tips from experienced customers.
For buying a car:
- Get pre-approved for financing before you go
- Research fair market value on Kelley Blue Book
- Bring a printout of the online price you saw
- Be ready to walk away if the deal isnt right
- Inspect the vehicle thoroughly before signing
For service appointments:
- Schedule online to save time
- Ask for a loaner car if available
- Get a written estimate before work starts
- Check for service coupons on the website
- Call ahead to confirm parts availability
One customer said they saved $500 by getting pre-approved. The dealership matched the rate from their credit union. Another said they avoided add-ons by saying no firmly and repeatedly.
Another tip is to visit on a weekday if possible. Saturdays are busy and salespeople are more stressed. You might get better attention and less pressure on a Tuesday morning.
Frequently Asked Questions
Are Bob Moore Chrysler Dodge Jeep Ram reviews mostly positive or negative?
Reviews are mixed. The service department gets mostly positive feedback. Sales and financing receive more negative comments about pressure and hidden fees.
Does Bob Moore offer good deals on used cars?
Prices are slightly above market average. You can find good deals if you negotiate and compare with other listings. Certified pre-owned vehicles offer better value with the warranty.
How is the service department at Bob Moore?
It is the strongest part of the dealership. Customers praise the technicians and service advisors. Wait times are reasonable and repairs are done correctly.
Can I negotiate the price at Bob Moore?
Yes, but be prepared for pushback. Come with research and be willing to walk away. The sales team will often match competitor prices if you ask.
Is Bob Moore good for warranty work?
Yes, they handle Chrysler factory warranty and recall work efficiently. Customers report quick approvals and minimal hassle for covered repairs.
Final Thoughts On Bob Moore Chrysler Dodge Jeep Ram
Bob Moore Chrysler Dodge Jeep Ram reviews paint a clear picture. The service department is a strong point worth using. The sales process needs improvement but can work if you are prepared.
If you need routine maintenance or a repair, this dealership is a solid choice. If you are buying a car, go in with research and a firm budget. Do not let the sales pressure push you into a bad deal.
Many customers return for service even if they bought elsewhere. That says something about the quality of the work. Just be smart about the buying side and you will be fine.
The dealership has been around for a long time and isnt going anywhere. They have good parts availability and knowledgeable technicians. With the right approach, you can have a positive experience at Bob Moore.
Remember to check multiple review sites before visiting. Look for patterns in the feedback. One bad review might be a fluke, but ten similar complaints tell you something.
Overall, Bob Moore Chrysler Dodge Jeep Ram is a decent dealership with room for improvement. Use the service department with confidence. Approach the sales floor with caution and preparation.