Reading reviews for Larry H. Miller Chrysler Jeep Dodge Ram in Riverdale helps you gauge customer service and sales experiences before visiting. These reviews give you real insight into what it’s like to work with this dealership, from test drives to financing and service. Whether you’re looking for a new Jeep Wrangler or a used Ram truck, customer feedback can save you time and hassle.
In this article, we break down the key themes from Larry H. Miller Chrysler Jeep Dodge Ram Riverdale reviews. We’ll cover sales, service, pricing, and what customers really think. You’ll also find tips for getting the best experience when you visit.
Larry H Miller Chrysler Jeep Dodge Ram Riverdale Reviews
This dealership is part of the Larry H. Miller Group, which has a strong reputation across the western United States. Located in Riverdale, Utah, it offers new and used vehicles from Chrysler, Jeep, Dodge, and Ram. Customer reviews often highlight the friendly staff and wide inventory, but there are also some complaints about wait times and pricing.
Sales Experience
Many reviews mention the sales team as helpful and not pushy. Customers appriciate that they can browse without feeling pressured. Some reviewers note that the salespeople know the vehicles well and can answer technical questions.
- Positive: “The sales guy was patient and let me test drive three different Jeeps.”
- Negative: “I had to wait 20 minutes for someone to help me on a Saturday.”
- Tip: Visit on a weekday if you want faster service.
A few reviews mention that the dealership uses a “no-haggle” pricing model. This means the price you see is the price you pay. Some customers like this because it saves negotiation time. Others feel they could have gotten a better deal elsewhere.
Service Department
The service center gets mixed reviews. Many customers say the technicians are skilled and fix problems on the first try. However, some complain about long wait times for appointments and repairs.
- Schedule an appointment online to avoid waiting.
- Ask for a loaner car if your repair will take more than a day.
- Check for service coupons on the dealership’s website.
One reviewer wrote: “They fixed my Ram’s transmission issue in two days. The staff kept me updated via text.” Another said: “I waited three hours for an oil change. Not great.”
Inventory And Selection
Customers often praise the large inventory. You can find everything from a compact Jeep Compass to a heavy-duty Ram 3500. The used car lot also has a good mix of brands, not just Chrysler products.
- New vehicles: 2024 models are usually in stock.
- Used vehicles: Prices range from $15,000 to $60,000.
- Certified pre-owned: Comes with a warranty and inspection.
If you’re looking for a specific trim or color, call ahead. Some reviewers mention that popular models sell fast.
Pricing And Financing
Reviewers often comment on the financing process. The finance team is described as transparent, but some customers feel they push add-ons like extended warranties and gap insurance.
Tip: Get pre-approved from your bank before visiting. This gives you leverage and saves time. The dealership’s finance rates are competitive, but not always the best.
One review said: “They matched my credit union’s rate. No pressure to buy extras.” Another noted: “They tried to sell me a $2,000 warranty I didn’t need.”
Customer Service
Overall, customer service is rated as good but not perfect. The staff is friendly, but the dealership can get busy. Some reviewers mention that follow-up after the sale is inconsistent.
- Good: “They called me the next day to see if I had questions.”
- Bad: “I never heard from them after I bought the car.”
If you have a problem, ask to speak with the sales manager. Many issues get resolved quickly when you escalate.
Common Complaints
No dealership is perfect. Here are the most common complaints from Larry H. Miller Chrysler Jeep Dodge Ram Riverdale reviews:
- Long wait times for service appointments.
- Pushy finance managers on add-ons.
- Limited availability of popular models.
- Inconsistent communication after purchase.
These issues are not unique to this dealership. Many large dealers face similar challenges. The key is to be prepared and ask questions upfront.
Tips For A Better Experience
Use these tips to make your visit smoother:
- Check online inventory before you go. Save time by confirming the vehicle is in stock.
- Read recent reviews on Google and Yelp. Look for patterns in feedback.
- Bring your own financing if possible. This gives you more control.
- Ask about dealer fees. Some reviewers mention unexpected charges.
- Test drive the exact model you want. Don’t settle for a similar trim.
Following these steps can help you avoid common pitfalls. Many satisfied customers say preparation made the difference.
Comparisons To Other Dealers
How does this dealership stack up against others in the area? Reviews suggest it’s one of the better options for Chrysler, Jeep, Dodge, and Ram vehicles. The inventory is larger than most competitors, and the staff is generally more helpful.
However, some reviewers mention that smaller dealerships offer more personalized service. If you value one-on-one attention, a smaller dealer might be a better fit. For selection and convenience, Larry H. Miller is hard to beat.
Online Reviews Summary
Here’s a quick breakdown of ratings from major review sites:
- Google: 4.2 stars (based on 500+ reviews)
- Yelp: 3.8 stars (based on 150+ reviews)
- DealerRater: 4.0 stars (based on 200+ reviews)
These ratings are solid but not top-tier. Most negative reviews focus on service wait times and pricing. Positive reviews highlight the friendly sales team and large inventory.
What Customers Love
Many reviewers mention specific things they love about this dealership:
- No pressure sales approach.
- Wide selection of new and used vehicles.
- Clean and modern showroom.
- Knowledgeable service technicians.
- Convenient location near I-15.
These positive points come up again and again. If you value a stress-free shopping experience, this dealership is worth considering.
What Customers Dislike
On the flip side, here’s what reviewers dislike:
- Long wait times for service.
- High dealer fees.
- Limited weekend hours.
- Inconsistent follow-up.
Knowing these issues ahead of time helps you manage expectations. For example, if you need service, book an appointment early in the week.
Service Specials And Offers
The dealership runs regular service specials. Check their website for coupons on oil changes, tire rotations, and brake inspections. Some reviewers mention saving $50 or more using these offers.
Tip: Sign up for the dealership’s email list. You’ll get notified about sales and service deals. This is an easy way to save money on routine maintenance.
Financing Options
The finance department works with multiple lenders. This means you can get competitive rates even with less-than-perfect credit. Some reviewers say they got approved with a credit score below 600.
However, always compare rates. Don’t assume the dealership’s offer is the best. A few minutes of research can save you thousands over the life of the loan.
Test Drive Tips
When you test drive a vehicle, pay attention to these things:
- Comfort: Are the seats supportive? Is the cabin quiet?
- Performance: Does the engine feel responsive? How’s the braking?
- Technology: Is the infotainment system easy to use?
- Visibility: Check blind spots and rearview camera quality.
Many reviewers say the test drive is the most important part of the process. Don’t rush it. Take at least 20 minutes to get a feel for the vehicle.
Warranty And Protection Plans
The dealership offers extended warranties and protection plans. Some reviewers find them useful, especially for used vehicles. Others say the prices are too high.
Tip: Research third-party warranties before buying. You might find a better deal elsewhere. The dealership’s plans are convenient but not always the cheapest.
Trade-In Process
If you have a trade-in, get an offer from CarMax or another buyer first. This gives you a baseline. Some reviewers say the dealership’s trade-in offers are fair, while others feel they’re low.
One reviewer wrote: “They offered me $2,000 less than CarMax. I sold it to CarMax instead.” Another said: “They gave me a great deal on my trade. No hassle.”
Customer Stories
Here are two real customer stories from reviews:
Story 1: “I bought a Jeep Wrangler from here. The sales guy was awesome. He let me test drive three different models. Financing was easy. I’m very happy.”
Story 2: “I took my Ram in for a check engine light. They diagnosed it quickly but charged me $150 for the diagnostic. The repair was another $800. It felt expensive.”
These stories show the range of experiences. Your mileage may vary.
Location And Hours
The dealership is at 1400 W 1200 S, Riverdale, UT 84405. It’s easy to get to from I-15. Hours are:
- Monday-Friday: 9 AM – 8 PM
- Saturday: 9 AM – 7 PM
- Sunday: Closed
Plan your visit accordingly. Weekends are busy, so arrive early if you want quicker service.
Final Thoughts
Larry H. Miller Chrysler Jeep Dodge Ram in Riverdale is a solid choice for buying or servicing your vehicle. Reviews show it’s a reputable dealer with a large inventory and friendly staff. However, be prepared for potential wait times and pushy finance offers.
Use the tips in this article to make your experience better. Read reviews, check inventory, and bring your own financing if possible. With a little preparation, you can have a smooth and successful visit.
Frequently Asked Questions
1. What do most Larry H. Miller Chrysler Jeep Dodge Ram Riverdale reviews say about sales?
Most reviews say the sales team is helpful and not pushy. Customers like the no-pressure approach and the wide selection of vehicles.
2. Is the service department at this dealership good?
It’s mixed. Many customers praise the technicians but complain about long wait times. Scheduling an appointment online can help.
3. Are prices negotiable at this dealership?
Some customers say the dealership uses a no-haggle pricing model. Others have negotiated successfully. It depends on the vehicle and the salesperson.
4. How does this dealership compare to other Larry H. Miller locations?
Reviews suggest it’s similar to other locations in the group. The Riverdale location is noted for its large inventory and convenient location.
5. What should I watch out for when visiting?
Be aware of potential long wait times for service and pushy finance managers. Bring your own financing and check for dealer fees before signing.
Reading reviews for Larry H. Miller Chrysler Jeep Dodge Ram in Riverdale is a smart first step. It helps you know what to expect and how to prepare. Whether you’re buying or servicing, a little research goes a long way.