Rick Hendrick Dodge Chrysler Jeep Ram reviews frequently highlight the dealership’s professional service department and wide vehicle selection. If you are shopping for a new or used vehicle in the Savannah area, this dealership is a name you will see often. Customers talk about the no-pressure sales approach and the ease of getting financing. But is it the right place for you? Let’s look at what real customers are saying.
People often mention the large inventory of trucks and SUVs. The service center also gets praise for being fast and fair. However, like any dealership, there are mixed experiences. This article will break down the common themes in customer feedback. You will learn what to expect before you visit.
Rick Hendrick Dodge Chrysler Jeep Ram Reviews: What Customers Say
When you read Rick Hendrick Dodge Chrysler Jeep Ram reviews, you see a pattern. Many customers appreciate the friendly staff. They say the sales team listens to what you need. Others mention the clean showroom and the easy test drive process. It is a modern dealership that tries to make buying a car less stressful.
But not every review is perfect. Some people complain about wait times in the service department. A few mention that the price negotiation can be slow. Over all, the dealership has a solid reputation in the community. Most reviews give it four or five stars.
Positive Feedback From Recent Buyers
Here are the most common positive points from recent reviews:
- Friendly and knowledgeable sales staff
- Large selection of new and pre-owned vehicles
- Clean and comfortable waiting area
- Fast financing approval process
- Helpful service advisors who explain repairs clearly
One customer said they drove two hours just to buy a truck here. They liked the no-haggle pricing model. Another reviewer mentioned that the trade-in offer was higher than other dealerships. These kind of comments show why people keep coming back.
Common Complaints And How They Handle Them
No dealership is perfect. Some reviews mention these issues:
- Service appointments sometimes run behind schedule
- Sales follow-up calls can be too frequent
- Parts department can take longer for special orders
However, the dealership usually responds to complaints quickly. They offer to fix problems and make things right. This is a good sign for you as a customer. It means they care about their reputation.
Vehicle Inventory And Selection
One big reason people visit this dealership is the inventory. They stock a wide range of models. You can find everything from a compact Jeep Compass to a heavy-duty Ram 3500. The lot is always full of new arrivals.
New Models Available
If you want a brand-new vehicle, here is what you can expect:
- Dodge Charger and Challenger muscle cars
- Jeep Wrangler and Grand Cherokee SUVs
- Ram 1500 and 2500 pickup trucks
- Chrysler Pacifica minivan
They also have special editions and trims. You can find the Jeep Wrangler Rubicon or the Ram TRX if you want something more rugged. The sales team can show you the differences between each model.
Pre-Owned Vehicle Options
The used car lot is also impressive. They carry certified pre-owned vehicles from many brands. Here are some tips for buying used here:
- Check the online inventory before you visit
- Look for vehicles with the “Certified” badge
- Ask about the warranty that comes with used cars
- Take the car for a long test drive
- Get a vehicle history report from the salesperson
Many customers say the used cars are in great condition. The dealership reconditions them before putting them on the lot. This saves you time and gives you peace of mind.
Service Department Experience
The service center is a big part of Rick Hendrick Dodge Chrysler Jeep Ram reviews. People often mention it in their feedback. The department handles oil changes, tire rotations, and major repairs. They also have a quick-lane for simple services.
What To Expect When You Bring Your Car In
Here is the typical process for a service visit:
- Call or book online for an appointment
- Drop off your vehicle at the designated bay
- Meet with a service advisor to discuss issues
- Get a written estimate before work begins
- Receive a text or call when your car is ready
Most customers say the advisors are honest. They do not push unnecessary repairs. One reviewer said they saved $200 by going here instead of another shop. The waiting area has free coffee and Wi-Fi, which is a nice touch.
Common Services Offered
The service department can handle almost anything:
- Oil and filter changes
- Brake pad and rotor replacement
- Tire rotation and alignment
- Engine diagnostics and check engine light issues
- Transmission fluid flush
- Battery testing and replacement
They also offer a shuttle service if you need to go to work. Some customers mention that the shuttle is reliable and on time. This is helpful if you have a busy schedule.
Financing And Pricing
Getting a loan for your car is easier here than at some other dealerships. The finance team works with many lenders. They can help you if you have good credit or bad credit.
Steps To Get Pre-Approved
If you want to speed up the process, do this:
- Fill out the online credit application on their website
- Provide your income and employment details
- Get a pre-approval decision in minutes
- Bring your approval to the dealership
- Choose your vehicle and finalize the paperwork
Many reviews say the financing team is transparent. They show you the interest rate and monthly payment clearly. There are no hidden fees. This builds trust with customers.
Special Offers And Incentives
The dealership often runs promotions. You can find deals like:
- 0% APR financing for qualified buyers
- Cash back on select models
- Military and first responder discounts
- Trade-in bonus offers
Check their website for current offers. They change every month. You can also ask the salesperson about any unadvertised specials.
Customer Service And Communication
How the staff treats you matters a lot. In Rick Hendrick Dodge Chrysler Jeep Ram reviews, customer service is a major topic. Most people say the team is polite and patient. They do not use high-pressure sales tactics.
Sales Team Approach
The salespeople are trained to listen first. They ask what you need and then show you options. They do not try to upsell you on things you do not want. One customer said the salesperson spent two hours helping them find the right color.
However, a few reviews mention that follow-up calls can be annoying. If you do not want calls, just tell them. They will respect your request.
Service Advisor Communication
Service advisors are also well-regarded. They explain repairs in simple terms. They send photos of worn parts so you can see the problem. This helps you make informed decisions. Many customers appreciate this transparency.
Location And Facilities
The dealership is located in Savannah, Georgia. It is easy to find off the highway. The building is modern and well-maintained. Parking is ample, even on busy days.
What You Will See When You Arrive
Here is what the facility looks like:
- Large showroom with multiple vehicles on display
- Separate service drive-through lane
- Clean restrooms and waiting area
- Children’s play area for families
- Snack bar with drinks and popcorn
The atmosphere is relaxed. You can walk around without being bothered. If you need help, a staff member is always nearby.
Tips For Your Visit
To get the best experience, follow these tips:
- Make an appointment for service to avoid waiting
- Bring your driver’s license and insurance for a test drive
- Check online inventory before you go
- Ask about current incentives and rebates
- Read recent Rick Hendrick Dodge Chrysler Jeep Ram reviews for updates
These simple steps can save you time. They also help you get a better deal.
Frequently Asked Questions
Are Rick Hendrick Dodge Chrysler Jeep Ram reviews generally positive?
Yes, most reviews are positive. Customers praise the staff and inventory. Some negative reviews exist, but the dealership usually responds quickly to fix issues.
Does this dealership offer certified pre-owned vehicles?
Yes, they have a large selection of certified pre-owned cars and trucks. These come with a warranty and pass a thorough inspection.
Can I schedule a service appointment online?
Yes, you can book service through their website. It is fast and convenient. You can choose the date and time that works for you.
What brands does Rick Hendrick Dodge Chrysler Jeep Ram sell?
They sell new and used vehicles from Dodge, Chrysler, Jeep, and Ram. They also have many other brands in their pre-owned inventory.
How is the financing department at this dealership?
Most customers say the financing team is helpful and transparent. They work with many lenders to get you a good rate. Pre-approval is available online.
Final Thoughts On This Dealership
Rick Hendrick Dodge Chrysler Jeep Ram reviews show a dealership that tries to do things right. The sales team is friendly, the inventory is large, and the service department is professional. While no place is perfect, this one has a strong reputation in Savannah.
If you are looking for a new or used vehicle, it is worth a visit. Just go in with realistic expectations. Check the online reviews, bring your questions, and take your time. You will likely find a car you love and a team that supports you after the sale.
Remember to read the latest Rick Hendrick Dodge Chrysler Jeep Ram reviews before you go. They can give you a current picture of what to expect. Happy car shopping.